COVID-19 Support Payments

COVID-19 Support Payments are intended for applicants who are unable to meet their immediate short term needs because they have been affected financially by COVID-19.

It is a grant and is therefore not required to be repaid but only one award per household will be made.

Expenses that can be considered are -

  • daily living expenses such as food, toiletries and fuel
  • meeting the cost of repaying emergency credit on a gas or electric prepayment meter so the supply of fuel can be maintained or restored

Eligibility

A COVID-19 Support payment could be awarded to you if at the date of application –

  • your main residence is within the Hull boundary
  • you are aged 16 or over and no one receives child benefit for you
  • you have been affected financially by COVID-19
  • you are without sufficient resources to meet your / your families immediate short term needs
  • your household has not already received a COVID-19 support payment

For further details, please call us on 01482 300 303.

How to make a claim

To make a claim for a COVID-19 Support Payment you can either complete thebelow form online on or by contacting 01482 300 303

Please answer the questions in the form carefully and accurately as each application is checked and may be rejected if you do not meet basic qualifying conditions or have not fully completed the form. You may be notified by SMS text message if your application is rejected for this reason.

You will be contacted in response to your application within two working days.

How the loan is paid to you

  • PayPoint  - Money by unique code: a code will be sent by text or given in a letter.  This unique code can then be taken to a local PayPoint outlet along with proof of identification to be changed into cash
  • find your nearest PayPoint outlet
  • automated payment (BACS)  into a bank, building society, or other account you give us details of.

You can use the following types of accounts:

  • an account in your name or joint names that is suitable for BACs payments
  • someone else’s account; as long as you have the person’s permission for this and it is suitable for BACs payments
  • an appointee’s or a legal representative’s account, that is in their name, when they are acting on your behalf

What to do if you disagree with our decision

First review

If you disagree with a decision you must contact us within 48 hours of the date of the decision and tell us why you disagree with it. This can be by telephone or writing. The decision is looked at again by a different officer to the one who made the original decision, they then contact you to let you know the outcome.

This may initially be by telephone but you receive a written notification about all review decisions.

On first review send your request to - 

FAO Local Assistance Team
Freepost RSJC-KKBE-ABXZ
Hull City Council
PO Box 15
Hull
HU1 2AB

Second review

If you disagree with the outcome of the first review you can ask for a second review by an officer of our revenues and benefits adjudication team. For a second decision your request must be received within 48 hours of the date of the first review decision.

You can do this by telephone or in writing and you must tell us what it is you disagree with. The adjudication officer reviews the decision again and contacts you to let you know the outcome.

This may initially be by telephone but you receive a written notification about all review decisions.

On second review send your request to - 

FAO Revenues and Benefits Adjudication Team
Freepost RSJC-KKBE-ABXZ
Hull City Council
PO Box 15
Hull
HU1 2AB

More information and advice

Coronavirus (COVID-19) community support

Hull City Council and the voluntary sector are working together to provide support in the following areas -

  • food
  • fuel
  • housing
  • money
  • payment of bills
  • collection of your medication
  • befriender service - "chatty hull"

Find out more about Coronavirus community support

Citizens Advice Bureau

CAB offers free, confidential and impartial advice covering a range of issues regarding general areas of law or specialist advice and support on Welfare and Benefits you can either ring 01482 300 303 to arrange an over-the-phone discussion.

Find out more about Citizens Advice Bureau

Department for Work and Pensions 

The Department for Work and Pensions (DWP) may be able to provide financial help depending on your circumstances. They offer budgeting loans, short term benefit advances and hardship payments.

Access DWP for further information

If you would like to know how much benefit you may be able to receive or help with budgeting, visit our benefit calculator and budgeting tools