COVID-19 Service updates -
Due to the Coronavirus pandemic, we have changed our Contact Centre opening times, and these can be found below.
Please be aware that the Contact Centre are experiencing a high volume of calls, therefore we would ask that you only call if you are unable to use an online service or need urgent assistance.
Online
There are lots of services available online. You can report issues, request services and make applications easily using our online forms. Some of our forms require you to create a customer account, you can find out how to create an account using the link below.
Here are some links to our more popular services -
Request a missed bin collection
Request a replacement or additional bin
Request a bulky item collection
Parking fine payments and appeals
Currently applications for test and trace support payments are above expected levels, please do not contact us to find out whether your application has been successful if you have submitted your application in the last five working days.
If you are having difficulty using our online services you can find advice and guidance using the link below.
If you have been unable to find the information you are looking for or the service you require you can use the contact us form below -
Please be aware that requests submitted via this form are logged against the appropriate service within two working days.
Alternatively you can use any of the below options to contact us -
We monitor our account from Monday to Friday, 9am - 5pm.
Currently applications for test and trace support payments are above expected levels, please do not contact us to find out whether your application has been successful if you have submitted your application in the last five working days.
Emails are responded to within two working days as per the normal opening hours below. Service specific forms are availabe as an alternative to email. A list of popular forms can be found above.
Please be aware that we are unable to respond to the following enquiries via email unless you have a validated (trusted) MyAccount -
- Council Tax
- housing benefit
- rent enquiries
Access more information on how to validate your MyAccount
Telephone
All telephone enquiries are dealt with by our contact centre.
Our telephone numbers below are available Monday to Saturday, 9am - 5pm.
- residents and visitors - 01482 300 300
- businesses - 01482 300 301
- welfare hotline - 01482 300 303 (housing benefit, council tax reduction and welfare benefits)
- coronavirus community support 01482 300 307 (this line is open seven days a week 8am - 6pm)
The Box Office is currently not accepting any calls.
Access Hull New Theatre and Hull City Hall website for up to date information
Out of hours
Outside of these times an out of hours service is available for emergency council housing repairs only on 01482 300 300.
Emergency social care out of hours is available Monday to Thursday, 5pm - 8am and Friday, 4.30pm to Monday, 8am on 01482 300 304
In person
Currently the customer service centres are closed. You can still access services as detailed above. You an find out more about the services based in the Wilson Centre using the link below.
Find out more about services in the Wilson Centre
Feedback
Alternatively if you want to provide us with feedback you can do so through our corporate feedback and complaints scheme.
Find out more about our customer feedback and complaints scheme
Or you can tell us about your experience using our website by filling in our satisfaction survey.
Learn more about our satisfaction survey
Post
For general enquiries -
Hull City Council
The Guildhall
Alfred Gelder Street
Hull
HU1 2AA