Orchard Customer Service Centre

At the Orchard Customer Service Centre you can -

• speak with an advisor in a private room
• make an appointment to speak with an advisor
• council housing and council garages
• housing benefit and council tax reduction scheme (including local housing allowance and second adult rebate)
• assistance with on-line Homesearch bidding 

Make payments by debit/ credit card using a telephone direct to 300300 (the telephone is still available when the CSC is closed) or Housing rent by credit/debit card direct to the Area Housing Team using the direct dial telephone to extension 3700. Payment by cash is no longer available at this site -  

• council tax
• housing and garage rents
• council mortgages
• business rates and Hull BID
• overpaid housing benefit
• crisis loans
• sundry debts accounts
• KCom telephone bills

Report  - using a telephone direct to 300300 (the telephones are still available when the CSC is closed) -
•    antisocial behaviour problems
•    Housing Repairs
•    graffiti
•    flytipping
•    missed bin collections
•    faulty street lights 
•    potholes and footpath defects
•    environmental health issues such as rats and mice
•    hate crime

Apply – using a telephone direct to 300303 (the telephones are still available when the CSC is closed) -
•    Crisis Loans
•    Community Support Grants
•    Welfare benefits advice

Other services at the centre -
•    NHS services, GP surgeries, Dentist
•    a pharmacy
•    free internet access (Peoples Network)
•    Free WiFi (provided by KCom)

Orchard Customer Service Centre is located in the Orchard Centre.

Find out more about services provided at the Orchard Centre

Postal address

You can visit us in person, but post should be sent to the following postal address -

Treasury Building
Hull City Council
Guildhall Road
Hull
HU1 2AB