Crisis loan repayments

We have several convenient ways for you to pay your crisis loan repayment.

You need your reference number which is 10 digits and starts with 500. You can find this in the top right corner of your crisis loan repayment invoice.


Make a secure payment anytime with myPayments. You need - 

  • your debit or credit card
  • an email address to be sent a receipt (optional)


From Thursday 15 February 2018 you can only make online payments using a compatible browser.

Visit our browser compatibility page to find out more information

Transfers or standing orders

You can transfer a one off payment or set up regular payments from your bank or building society through online banking, telephone banking or in person.

Our bank details are -

  • Sort code: 62-11-79
  • Account number: 00000000 (eight zeros)

You need to quote -

  • 0000 1100 followed by your 10 digit reference number (this starts with 500)


You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -

  • Monday to Friday, 8am - 7pm
  • Saturdays, 9am - 1pm

You'll need -

  • your reference number
  • a debit or credit card

In person

You can pay by debit or credit card at any of our customer service centres. Some also take cash or cheque.

Find out more about our customer service centres

If you have a swipecard, you can pay your crisis loan repayments at any -

Find out how to request a swipecard


Send the invoice with your cheque or postal order made payable to - Kingston upon Hull City Council - and crossed account payee only. Send it to -

Revenues and Benefits
Hull City Council
Treasury Building
PO Box 15
Guildhall Road

If you require a receipt please provide a stamped self addressed envelope.

Make sure you allow enough time for your postal order to arrive on time.

Debit and credit cards

We accept the following debit and credit cards -

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express.