Letting/management agent penalty charge payment

We have a number convenient ways for you to pay your penalty charge.

You need your reference number which is six digits. You can find this in your letter.

Online

Make a secure payment anytime with myPayments. You need - 

  • your debit or credit card
  • an email address to be sent a receipt (optional)

You can only make online payments using a compatible browser.

Visit our browser compatibility page to find out more information

Telephone

You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -

  • Monday to Friday, 8am to 7pm
  • Saturdays, 9am to 1pm

You'll need -

  • your reference number
  • a debit or credit card

In person 

You can pay at by debit or credit card at any of our customer service centres. Some also take cash or cheque.

Find out more about our customer service centres

Debit and credit cards

We accept the following debit and credit cards 

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express

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