Freedom of information requests

The Freedom of Information (FOI) Act gives you a right of access to recorded information held by us.

Anyone can request information, there are no restrictions on your age, nationality or where you live.

Before you make a request

Make sure you -

What happens next

If you have asked for information –

We acknowledge your information request as soon as possible. Our final response is sent within 20 working days.


We may turn down your request if –

  • the information is sensitive. If this applies we tell you why we can’t give you some or all of the information you have requested
  • it will cost more than £450 to find and extract the information. This cost to us is based on an hourly rate for finding, sorting or collating the information requested



If a request involves photocopying, printing or posting, charges are -

  • no charge for the first 20 sheets, 25p per sheet thereafter
  • minimum postage charge of £2.50

The payment is required before the request is actioned.

Reviews and complaints

If you are not happy with the outcome of your freedom of information request, you can ask us to review our decision.

More information about freedom of information reviews and complaints 20200119003530