Privacy Notice Sundry Debtors

What we use your information for

We use persoanl information when collecting corporate sundry debts on behalf of Council Departments for goods and services provided, parking warrants and bus lane violations.

We require personal and financial information to facilitate the effective collection of debt.

What information we hold and use

The types of information we hold and process includes -

  • names,addresses and contact information
  • biographical and family information
  • dates of birth and national insurance number
  • financial information and bank account details
  • employer and employment data
  • housing costs
  • landlord information
  • health, welfare and safeguarding information
  • appointees/ representatives details

Legal basis for processing your personal data

Information is processed in the performance of a task carried out in the public interest and in the exercise of offical authority vested in us. Special category data relating to helath and welfare is processed only where necessary for reasons of substantial public interest on the basis of Union or Member State law for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity. Debt is raised under legislation applicable to the associated Council Department; recovery protocol is detailed within the Council's Corporate policy.

How we collect information

Information is collected from -

  • other Council Departments
  • the debtor and their appointees/representatives
  • landlords
  • professionals at other organisations including solicitors, police, welfare advisory services

It is collected using forms, letters, email, telephone contact and from details held on computer systems

Who we share the information with

We do not make personal information available to companies for marketing purposes. Information is shared with other Council Departments and external organisations where necessary for the recovery of the debt; it is shared where the law allows and in order to maintain accuracy, detect fraud and protect public funds, for example Debt Collection Agencies and Her Majesty's Court Services

Security and retention of your personal data

Personal data is stored within Hull City Council's secure computer network and offices that have controlled access. It is retained for as long as there is a business and legislative need for it, normally for the current year, plus 6 years following the debt

What rights you have

You have -

  • a 'Right of Access' to see the information we hold about you
  • a 'Right to Rectification' where you believe information we hold about you is incorrect or incomplete
  • a 'Right to Restrict' processing and a 'Right to object' to processing where certain circumstances apply

To exercise these rights you need to contact us as detailed below. For rectification, restriction or objection you need to provide the reasons for you request.

Your personal information is not processed for individual automated decision making, or used for profiling of individuals for marketing purposes

Questions, complaints and comments

More details about how Hull City Council uses personal information can be found on the Hull City Council website

Information security breaches should be reported to us either by telephone on 01482 300 300 or email at information@hullcc.gov.uk

Enquiries about how your personal data is processed can be directed to the Sundry Debt team

FREEPOST RSJC-KKBE-ABXZ

Sundry Debtors

Hull City Council

PO Box15

Hull

HU1 2AB

Telephone: 01482 300 300

Email: SundryDebt.ServiceRequests@hullcc.gov.uk

As a public authority we are required to have a Data Protection Officer. You may contact them for more information or with any concerns about how your personal information is being used -

Hull City Council

Data Protection Officer

Room 11

The Guildhall

Hull

HU1 2AA

information@hullcc.gov.uk

If you are not happy with the outcome of a comaplint you have the right to complain to the regulator.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone - 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a normal rate number

Make an online enquiry -  https://ico.org.uk/global/contact-us/email/