Help to report a repair online

Here is some helpful advice to assist you in using our new My Housing Online portal for reporting repairs.

Signing into your account

If you are having trouble signing into your My Housing Online account it could be because -

  • you haven't created a new account for the new portal. Your old housing details will not work on our new portal. Use the link below to find out how to create an account.

Visit our help page on creating an account

  • you are using the details for one of our other portals such as  myAccount. They all require separate accounts. MyAccount is used for other services such as waste and highways

If you are still having trouble signing in please email us providing your -

  • name
  • address
  • rent reference number

Email - info@hullcc.gov.uk 

Help to report a repair

Use our handy step by step guide below to learn how easy it is to log a repair online.