Use this page for help if you are having difficulty with our online services provided through a 3rd party system or portal including -
- My housing Online
- My Schools Portal
Portals
My School portal
School Portal gives you access to a wide array of schools information.
My Housing Online portal
The My Housing Online portal gives you access to -
- your rent account
- reporting of non-emergency repairs
- bidding for properties
Please see below for our handy guide on how to register to use the portal as your details previously used for Housing Self-Serve will no longer work.
Visit My Housing online to register
Account verification
When registering for our online accounts you will be asked to verify your account, which consists of you receiving a link via email. Please follow the instructions on this email, and verify your account within 60 minutes. If you haven't received the email, please check your junk inbox.
Resetting a password
When resetting your password you will receive a link via email. Please follow the instructions on this email, and set up a new password via the link that is emailed to you, however please be aware that this link is only valid for 60 minutes. If you haven't received the email, please check your junk inbox.
Reset your School Portal password
To reset your password for My Housing Online use the link below and select the "forgot password" link. Enter the email address that you used to create your account and select "reset password" to receive your email.
Reset your My Housing Online password
If you do not receive an email to reset your password please contact us -
Pop-ups
If you are unable to access certain areas of your account it is advised that you check whether or not your browser has pop-ups blocked. If you are unsure how to check and disable these to allow you to access the service please see the below guide -