Housing performance

Our housing performance statistics are available in the table below. All figures are calculated up to the end of December 2017.

Tenant involvement and empowerment

Putting our customers at the heart of everything we do

  2016 - 2017 full year 2017 - 2018

Percentage of calls answered within 180 seconds

   
Number of complaints received 867 497
Complaints closed within two weeks 70.8% 68%

 

Home

Creating a better place to live in

  2016 - 2017 full year 2017 - 2018
Proportion of non decent council homes 0.88%  
Properties where decent homes works refused 18.1%  
Average number of days taken to complete responsive repairs 6.9 6.5
Percentage of all repair appointments kep   95.8%
Repairs completed right first time 91.4% 91.7% (2872 respondents)
Repair jobs where operative showed their ID badge 93.5% 93.2% (2872 respondents)
Gas servicing carried out within 12 months of previous service 99.71% 99.77%
Tenants satisfied with repairs and maintenance service 95.2% 95.4% (2872 respondents)
New tenants satisfied with property condition 94.2% 94.3% (623 respondents)

Tenancy

Helping you to find a Council home and supporting you once you are in it

  2016 - 2017 full year 2017 - 2018
Average empty property relet time 34 39
Proportion of lettings that are through Homesearch 70.8% 73.8%
New tenancies lasting over 12 months 93.4% 92.2%
Number of overcrowded properties 3266 3296
Number of under occupied properties 2557 2458
New tenants satisfied with relet process 96.6% 96.2% (623 respondents)
Proportion of rent collected 97.12% 96.84%
Tenancies ending with arrears outstanding 1369 1094
Former tenancy arrears created £661,622 £608,159
Former tenancy arrears payments £220,701 £177,532

Neighbourhood and community

Offering a safe and secure place to live

  2016-2017 full year 2017-2018
Housing estate walks with tenant volunteers 77 45
Number of antisocial behaviour cases 3371 2568
Antisocial behaviour service requests responded to within timescale 99% 99.7%