Bus lane penalty appeals

We are currently experiencing problems with our online forms, please try again later. We apologise for any inconvenience this may cause. We are working to resolve the issue as quickly as possible.

You can appeal your bus lane penalty charge if you think it has been issued incorrectly and your notice was served less than 28 days ago.

You can review the event photographs or footage to help you decide whether to appeal.

If you pay the bus lane penalty charge, the case is closed and any challenge against it will not be considered.

Pay your bus lane penalty charge

Before you start

To access your case you need your - 

  • penalty charge number (KH followed by eight numbers - this can be found on your letter) 
  • vehicle registration number
  • web code (PIN number. This is three numbers, two letters and three numbers - this can be found on your letter) 

To appeal you can include -

  • any information you think helps your case
  • up to three photographs or documents 

What happens next 

If your appeal is rejected you can pay your bus lane penalty charge immediately. If you made your appeal during the discounted period, you have 14 days to pay your bus lane penalty charge at the discounted rate. 

Failure to pay

Fee stage Action  Fixed fees (accumulated)
Up to 21 days  You can appeal or pay the fine at the 50 per cent reduced rate. £30
21 - 28 days  You can appeal or pay at the full rate. £60
28 - 42 days  You are no longer able to appeal. A charge certificate is sent to the vehicle owner and they have 14 days to pay. You are charged an additional fee of £30. £90
After 43 days  The vehicle owner is sent legal papers detailing their rights to limited form of appeal within a specified date. This considers the progression of the penalty notice not the grounds on which it was served. You can still pay the increased charge. £90
After specified date in legal papers We register the debt to the county court. The county court issue a warrant of control that we pass to an enforcement agent (bailiff) to execute. You are charged an additional fee of £8. £98
Compliance  The county court issue a warrant of control that we pass to an enforcement agent (bailiff) to execute. Under the terms of The Taking Control of Goods (Fees) Regulations 2014. You are charged an additional fee of £75. £173
Enforcement If an enforcement agent visits your address you are charged an additional fee of £235. £408
Sale of disposal

If the enforcement agent recovers your possessions to recover the fees, you are charged an additional £110.

£518