Former tenant rent arrears payments

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We have several convenient ways for you to pay your former tenant rent arrears.

You need your reference number which is 10 digits and starts with 00, 3 or 9. If you have a council issued housing rent payment card (swipecard), you can find your reference on the front of your card in the bottom left corner just below your name.

Online

Make a secure payment anytime with myPayments. You need - 

  • your debit or credit card
  • an email address to be sent a receipt (optional)

Transfers or standing orders

You can transfer a one off payment or set up regular payments from your bank or building society through online banking, telephone banking or in person.

Our bank details are -

  • Sort code: 62-11-79
  • Account number: 00000000 (eight zeros)

You need to quote -

0000 8800 followed by your 10 digit reference number (this starts with 00, 3 or 9)

Telephone

You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -

  • Monday to Friday, 8am - 7pm
  • Saturdays, 9am - 1pm

You'll need -

  • your reference number
  • a debit or credit card

In person

You can pay at by debit or credit card at any of our customer service centres. Some also take cash or cheque.

Find out more about our customer service centres

If you have a swipecard, you can pay your former tenant rent arrears at any -

Find out how to request a swipecard

Debit and credit cards

We accept the following debit and credit cards -

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express.