We have several convenient ways for you to pay your former tenant rent arrears.
You need your reference number which is 10 digits and starts with 00, 3 or 9. If you have a council issued housing rent payment card (swipecard), you can find your reference on the front of your card in the bottom left corner just below your name.
Make a secure payment anytime with myPayments. You need -
- your debit or credit card
- an email address to be sent a receipt (optional)
From Thursday 15 February you can only make online payments using a compatible browser.
You are going to be redirected to an instruction page that explains how to check and if required update your browser.
Transfers or standing orders
You can transfer a one off payment or set up regular payments from your bank or building society through online banking, telephone banking or in person.
Our bank details are -
- Sort code: 62-11-79
- Account number: 00000000 (eight zeros)
You need to quote -
0000 8800 followed by your 10 digit reference number (this starts with 00, 3 or 9)
You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -
- Monday to Friday, 8am - 7pm
- Saturdays, 9am - 1pm
You'll need -
- your reference number
- a debit or credit card
You can pay at by debit or credit card at any of our customer service centres. Some also take cash or cheque.
If you have a swipecard, you can pay your former tenant rent arrears at any -
- UK post office with cash or a cheque
- supermarket or shop that displays the PayPoint logo with cash
Find out more about PayPoint
Debit and credit cards
We accept the following debit and credit cards -
- Visa Debit
- Visa Electron
We do not accept American Express.