Housing, garages and lifeline rent payments

We have several convenient ways for you to pay your housing, garages and lifeline rent payments.

You need your reference number which is 10 digits. You can find your payment reference at the top right hand corner of your rent statement or on a rent notification letter issued every March. 

Online

Make a secure payment anytime with myPayments. You need - 

  • your debit or credit card
  • an email address to be sent a receipt (optional)

 

From Thursday 15 February you can only make online payments using a compatible browser.

You are going to be redirected to an instruction page that explains how to check and if required update your browser.  

Direct debit

We can set up regular payments from your bank or building society account on your behalf. You just need to complete and return our direct debit mandate. You can download an app to your smartphone for your bank or building society, check their website for more details. Payment by this method is covered by the direct debit guarantee. 

Choose to pay by -

  • weekly installments (50 weeks with two free weeks over the Christmas period)
  • 12 monthly installments on the sixth, 13th, 20th or 27th of each month   

If you are in arrears with your rent, you must continue to pay your rent over the Christmas period along with any arrangements you have made to reduce your arrears. 

You can access the direct debit weekly and monthly mandates below.

If you are in receipt of housing benefit and have a rent payment to make, a monthly direct debit is not an option, however you can set up a standing order for the amount, refer to ‘Transfers or Standing Order’ below.

 

You can return your completed direct debit form to a customer service centre or information point.

Find your nearest customer service centre or information point

Alternatively post your direct debit mandate to -

  • Freepost RSJC-KKBE-ABXZ
  • HS - Housing Finance
  • Hull City Council
  • PO Box 15
  • Hull
  • HU1 2AB

Transfers or standing orders

You can transfer a one off payment or set up regular payments from your bank or building society through online banking, telephone banking by downloading your bank or building society's app to your smartphone. If in person please fill in the standing order form and return directly to your bank or building society. You can access the standing order forms, amend and cancel mandates below.

Our bank details are -

  • Sort code: 62-11-79
  • Account number: 0000 0000

You need to quote -

  • 0000 0800 followed by your 10 digit reference number

Telephone

You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -

  • Monday to Friday, 8am - 7pm
  • Saturdays, 9am - 1pm

You'll need -

  • your reference number
  • a debit or credit card

In person

You can pay at by debit or credit card at any of our customer service centres. Some also take cash or cheque.

If you have a swipecard, you can pay at any -

  • UK post office with cash or a cheque
  • supermarket or shop that displays the PayPoint logo with cash

Find out more about PayPoint

Find out how to request a swipecard

Postal

Make your cheque or postal order payable to - Kingston upon Hull City Council - and write your reference number on the back. Send it to -

  • Hull City Council
  • Treasury Building
  • PO Box 15
  • Guildhall Road
  • Hull
  • HU1 2AB

Make sure you use the appropriate postal option so your payment arrives on time.

Debit and credit cards

We accept the following debit and credit cards -

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express.