Private lifeline rent payments

We have several convenient ways for you to pay your private lifeline rent.

You need your reference number which is 10 digits.  If you have a council issued housing private lifeline payment card (swipecard), you can find your reference on the front of your card in the bottom left corner just below your name.

Online

Make a secure payment anytime with myPayments. You need - 

  • your debit or credit card
  • an email address to be sent a receipt (optional)

 

Direct debit

We can set up regular payments from your bank or building society account on your behalf. You just need to complete and return our direct debit mandate. 

Rents are paid weekly.

You can access the direct debit mandate below.
 

 

Post your direct debit mandate to -

Freepost RSJC-KKBE-ABXZ
HS - Housing Finance
​Hull City Council
PO Box 15
Hull
HU1 2AB

Telephone

You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -

  • Monday to Friday, 8am - 7pm
  • Saturdays, 9am - 1pm

You'll need -

  • your reference number
  • a debit or credit card

In person

You can pay at by debit or credit card at any of our customer service centres. Some also take cash or cheque.

Find out more about our customer service centres

If you have a swipecard, you can pay your private lifeline rent at any -

Find out how to request a swipecard

Postal

Make your cheque or postal order payable to - Kingston upon Hull City Council - and write your reference number on the back. Send it to -

Hull City Council
Treasury Building
PO Box 15
Guildhall Road
Hull
HU1 2AB

Make sure you use the appropriate postal option so your payment arrives on time.

Debit and credit cards

We accept the following debit and credit cards -

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express.