Missed bin collections

Your missed bin collections must be reported to us within 48 hours of your collection day by calling -
01482 300 300

Please do not report a missed collection if -

  • if it is your collection day, please wait until the next working day to report a missed bin
  • you did not put out your bin, box or bags for collection before 7am on your scheduled collection day
  • your bin contained the wrong materials or was too heavy/overfilled
  • your bin has been issued with a contamination tag. if this is the case please remove the items and present the bin on your next scheduled collection

All missed collections reported to us within 48 hours of your scheduled collection day should be collected within two working days.

Please ensure your bin is presented and accessible for collection.

You can report your missed collection by calling - 
01482 300 300