Report road and pavement defects

Use this service to report -

  • potholes
  • uneven surfaces
  • raised pavers
  • dislodged kerb

To report a defect, provide -

  • a detailed description
  • location

Private and other roads

Some roads are privately owned and it is the responsibility of the owner to maintain them. If the pothole you report is on a private road, we try to contact the owner.

We are not responsible for -

  •  A63/A1033 trunk road - Clive Sullivan Way
  • Castle Street
  • Roger Millward Way
  • Hedon Road

In these cases contact National Highways by -

Report an issue with a road, pavement or kerb

Select the type of issue below, enter the street name, select a point on the map that is highlighed green then press 'Report it'.

What issue are you reporting?

What happens next

When you report a defect we inspect it within 5 working days to decide the safety risk and when to fix it. If a repair is considered necessary it can take up to 28 days to schedule and complete the repair.

We only have a limited budget for repairing the roads and paths and must manage this budget carefully. We sometimes make a repair in order to make a road safe or useable until larger scale repairs are carried out. 

Providing supporting evidence

If you wish to provide supporting evidence, for example a document or photograph, email info@hullcc.gov.uk. You will be asked to confirm -

  • your full name
  • your address
  • your contact details
  • the original service request number
  • location of defect you have reported