Report road and pavement defects

Use this service to report - 

  • potholes
  • uneven surfaces
  • raised pavers
  • dislodged kerb

To report a defect please provide - 

  • a detailed description
  • location

Private and other Road

Some roads are privately owned and it is the responsibility of the owner to maintain them. If the pothole you report is on a private road, we try to contact the owner.

We are not responsible for the A63/A1033 trunk road (Clive Sullivan Way, Castle Street, Garrison Road and Hedon Road). In these cases contact Highways England on 0300 123 5000 or email

What happens next

When you report a defect we inspect it within five working days to decide the safety risk and when to fix it. If a repair is considered necessary it can take up to 28 days to schedule and complete the repair.

We only have a limited budget for repairing the roads and paths and must manage this budget carefully. We sometimes make a repair in order to make a road safe or useable until larger scale repairs are carried out.