The Wilson Centre

The Wilson Centre will still offer access to services via online services using public access computers on the first floor. Staff will also be available at all the customer service centres to assist those customers who are unable to use online services or where the service they require is not yet provided online.

Customers can access many services online - 

  • council tax
  • housing benefits
  • housing  queries
  • housing repairs
  • planning applications
  • and many more


Citizens Advice

COVID-19 service update - 

Due to the Covid-19 pandemic Citizen Advice have made the difficult decision to suspend all face to face services from Tuesday, 24 March.   This means that the Hull office (the Wilson Centre), will temporarily become administrative offices, whilst they move to remote working over the next few weeks.

Advice will be available by

  • telephone
  • web chat
  • e-mail

Advice line    03444 111 444 (local rate)
Universal Credit    08001 448 444 (freephone)
E Mail

More information is available below to confirm areas of advice they can help with - 


  • disabled toilet icon
  • accessible lift icon



The Wilson Centre
Alfred Gelder Street

Telephone - 01482 300 300

Opening hours
Monday 9am - 4.30pm
Tuesday 9am - 4.30pm
Wednesday 10.30am - 4.30pm
Thursday 9am - 4.30pm
Friday 9am - 4.30pm
Saturday 10am - 1pm
Sunday closed


Postal address

You can visit us in person at The Wilson Centre customer service centre, but post should be sent to the following postal address -

Treasury Building
Hull City Council
Guildhall Road