Access the online form below to report waste collection problems from businesses and households.
You can use the form to report -
- businesses disposing of wastes in household bins
- business/households that do not have a bin
- business/households that are failing to use the bins provided
If you are reporting more than one property you will need to raise a separate request for each property.
You cannot use this form to report -
- missed collections
- arranging or dealing with missed bulky collections
- bin lids open
- heavy bins
- bins not presented
- bins left on highway following collections
- damaged bins
- presenting excess waste for collection by the side of the bin
- contaminated recycling bins
- requests for replacement or additional bins
- assisted collections
- collections points
Further information on how to report bin and recycling issues can be accessed here
What happens next
An officer will attempt to contact you in your response to your complaint to -
- confirm your request has been received
- clarify the information provided
- confirm the action that may be taken
