Home services payment information

We have several convenient ways for you to pay for your home cleaning service.

You need your reference number which is 11 digits and starts with a 7. You can find this in the top right corner of your invoice.


Make a secure payment anytime with myPayments. You need -

  • your debit or credit card
  • an email address to be sent a receipt (optional)

From Thursday 15 February you can only make online payments using a compatible browser.

Visit our browser compatibility page to find out more information

Pay for HCC Home Services

Direct debit

We can set up regular payments from your bank or building society account on your behalf. You just need to complete and return our direct debit mandate.

To request a direct debit mandate -

You need to provide the following information -

  • name
  • postcode
  • reference number

Post your direct debit mandate to -

NPS Group
Earle House
Colonial Street

BACS Transfers 

You can transfer a one-off payment your bank or building society through online banking, telephone banking or in person.

Our bank details are -

  • Sort code - 56 00 06
  • Account number - 03889149

You need to quote -

  • 0000 310 followed by your 11-digit reference number (this starts with a 7)


You can pay anytime by automated telephone payment on 01482 300 300 (the options to select are: Option 1; Option *; Option 3; Option 6 (Commercial Rent).

Our contact centre staff are available to take payments -

  • Monday to Friday 8am to 7pm
  • Saturdays 9am to 1pm

You will need -

  • your reference number
  • a debit or credit card

In person

If you have a commercial rent barcode, you can pay your commercial rent at any -

  • UK post office with cash, debit card or a cheque
  • supermarket or shop that displays the PayPoint logo with cash


Make your cheque or postal order payable to - Kingston upon Hull City Council - and write your reference number on the back.

Send it to -

Hull City Council
Treasury Building
PO Box 15
Guildhall Road

Make sure you use the appropriate postal option, so your payment arrives on time.

Debit and credit cards

We accept the following debit and credit cards -

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not accept American Express.