Privacy notice - Local Assistance Scheme, Discretionary Housing Payments and Section 17 children's payments
What we use your information for
We use personal information in the administration of our Local Assistance scheme to deliver crisis payments and community care grants for people experiencing financial crisis. It is also used to help people who are experiencing difficulties paying for their rent and to facilitate payments under Section 17 of the Children’s Act on behalf of Children’s and Young Peoples Services.
What information we hold and use
The types of information we hold and process includes -
- names, addresses and contact information
- biographical and family information
- dates of birth and national insurance number
- financial information and bank account details
- employer and employment data
- property/tenancy information
- landlord information
- health, welfare and safeguarding information
- appointees/representatives details
Legal basis for processing your personal data
Information is processed in order to comply with our legal obligation and in the performance of a task we carry out in the public interest. Special category data relating to health and welfare is processed only where necessary for reasons of substantial public interest, on the basis of Union or Member State law or to meet our social care obligations.
Our Local Assistance Scheme provides rules for administration of crisis payments and community care grants. Our Discretionary Housing Payment Policy provides guidance on its administration and payment. Governing legislation for the administration of Section 17 payments is contained within the Children’s Act 1989.
How we collect information
Information is collected from -
- applicants and their appointees/representatives
- Children and Young Peoples Services and other departments
- the Department for Work and Pensions
- professionals at other organisations including -
- landlords
- GPs
- health services
- police
- welfare advisory services
It is collected using -
- forms (on line application)
- letters
- telephone contact
- from details held on computer systems
Who we share information with
Civica UK Limited
A private sector company which provides -
- benefit services
- income collection services
- council tax and business rates administration collection services
- customer contact services
Civica's officers work on our ICT systems with the data stored on the secure ICT network.
We do not make your personal information available to companies for marketing purposes. Information is shared with other Council Departments and external organisations where necessary to deliver public functions. It is shared where the law allows and in order to maintain -
- accuracy
- detect fraud
- protect public funds. For example -
- landlords and welfare agencies signed up to the council’s trusted referrer scheme
- other local authorities
- support services
- pay point/all pay
Security and retention of your personal data
Personal data is stored within our secure computer network and offices that have controlled access. It is retained for as long as there is a business and legislative need for it, normally for the current year, plus seven years following the end of service.
What rights you have
You have –
- a ‘Right of Access’ to see the information we hold about you
- a ‘Right to Rectification’ where you believe information we hold about you is incorrect or incomplete
- a ‘Right to Restrict processing’
- a ‘Right to object’ to processing where certain circumstances apply
To exercise these rights you need to contact us as detailed below. For rectification, restriction or objection you need to provide the reasons for you request. Your personal information is not processed for individual automated decision making, or used for profiling of individuals for marketing purposes.
Questions, complaints and comments
More details about how we use personal information can be found on our website. Information security breaches should be reported to us either by telephone on 01482 300 300 or email at information@hullcc.gov.uk
Enquiries about how your personal data is processed can be directed to the Local Assistance team -
FREEPOST RSJC-KKBE-ABXZ
Local Assistance Team
Hull City Council
PO Box 15
Hull
Hull City Council
As a public authority we are required to have a Data Protection Officer. You may contact them for more information or with any concerns about how your personal information is being used –
Hull City Council
Data Protection Officer
Room 11
The Guildhall
HULL
HU1 2AA
If you are not happy with the outcome of a complaint you have the right to complain to the regulator -
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone - 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Make an online enquiry - https://ico.org.uk/global/contact-us/email/