What we use your information for
We use personal information when collecting corporate sundry debts on behalf of council departments for goods and services provided, parking warrants and bus lane violations.
We require personal and financial information to facilitate the effective collection of debt.
What information we hold and use
The types of information we hold and process includes -
- names, addresses and contact information
- biographical and family information
- dates of birth and national insurance number
- financial information and bank account details
- employer and employment data
- health and welfare information
- appointees/representatives details
Legal basis for processing your personal data
Information is processed in the performance of a task carried out in the public interest and in the exercise of official authority vested in us. Special category data relating to health and welfare is processed only where necessary for reasons of substantial public interest on the basis of Union or Member State law or for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.
Debt is raised under legislation applicable to the associated Council Department; recovery protocol is detailed within the Council’s Corporate Debt policy.
How we collect information
Information is collected from -
- other departments
- the debtor and their appointees/representatives
- professionals at other organisation's including -
- welfare advisory services
- credit reference agencies
It is collected using -
- telephone contact
- details held on computer systems
Automated decision making
We may make automated decisions to recover outstanding debt to the council. This means that your information will be shared with other external Government agencies, in order to recover outstanding monies.
Who we share the information with
We do not make your personal information available to companies for marketing purposes.
Information is shared with other council departments and external organisations where necessary for the recovery of the debt; it is shared where the law allows and in order to maintain accuracy, detect fraud and protect public funds, for example Debt Collection Agencies and Her Majesty’s Court Services
Security and retention of your personal data
Personal data is stored within our secure computer network and offices that have controlled access. It is retained for as long as there is a business and legislative need for it, normally for the current year, plus 6 years following the end of debt.
What rights you have
You have -
- a 'Right of Access' to see the information we hold about you
- a 'Right to Rectification' where you believe information we hold about you is incorrect or incomplete
- a 'Right to Restrict' processing and a 'Right to object' to processing where certain circumstances apply
To exercise these rights you need to contact us as detailed below. For rectification, restriction or objection you need to provide the reasons for you request.
Your personal information is not processed for individual automated decision making, or used for profiling of individuals for marketing purposes.
Questions, complaints and comments
More details about how we use personal information can be found on our website.
Information security breaches should be reported to us either by telephone on 01482 300 300 or email at email@example.com
Enquiries about how your personal data is processed can be directed to the Sundry Debt team -
Hull City Council
Telephone: 01482 300 300
As a public authority we are required to have a Data Protection Officer. You may contact them for more information or with any concerns about how your personal information is being used -
Hull City Council
Data Protection Officer
If you are not happy with the outcome of a complaint you have the right to complain to the regulator -
Information Commissioner's Office
Telephone - 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a normal rate number