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Great Thornton Street Block 1
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Missed Collections
Missed Bin Collections
Great Thornton Street Block 1
23/24 waste and recycling packs are on the way!

Report road and pavement defects

Home / Roads and pavements / Roads / Report road and pavement defects

Use this service to report - 

  • potholes
  • uneven surfaces
  • raised pavers
  • dislodged kerb

To report a defect please provide - 

  • a detailed description
  • location

Private and other roads

Some roads are privately owned and it is the responsibility of the owner to maintain them. If the pothole you report is on a private road, we try to contact the owner.

We are not responsible for -

  •  A63/A1033 trunk road (Clive Sullivan Way)
  • Castle Street
  • Roger Millward Way
  • Hedon Road

In these cases contact National Highways by - 

  • calling 03001 235 000
  • email info@nationalhighways.co.uk
Report an issue with a road, pavement or kerb

What happens next

When you report a defect we inspect it within five working days to decide the safety risk and when to fix it. If a repair is considered necessary it can take up to 28 days to schedule and complete the repair.

We only have a limited budget for repairing the roads and paths and must manage this budget carefully. We sometimes make a repair in order to make a road safe or useable until larger scale repairs are carried out. 

Providing supporting evidence

If you wish to provide supporting evidence, for example a document or photograph please call 01482 300 300. You will be asked to confirm - 

  • your full name
  • your address
  • your contact details
  • the original service request number
  • location of defect you have reported 

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