Use this service to report -
- potholes
- uneven surfaces
- raised pavers
- dislodged kerb
To report a defect please provide -
- a detailed description
- location
Private and other roads
Some roads are privately owned and it is the responsibility of the owner to maintain them. If the pothole you report is on a private road, we try to contact the owner.
We are not responsible for -
- A63/A1033 trunk road (Clive Sullivan Way)
- Castle Street
- Roger Millward Way
- Hedon Road
In these cases contact National Highways by -
- calling 03001 235 000
- email info@nationalhighways.co.uk
What happens next
When you report a defect we inspect it within five working days to decide the safety risk and when to fix it. If a repair is considered necessary it can take up to 28 days to schedule and complete the repair.
We only have a limited budget for repairing the roads and paths and must manage this budget carefully. We sometimes make a repair in order to make a road safe or useable until larger scale repairs are carried out.
Providing supporting evidence
If you wish to provide supporting evidence, for example a document or photograph please call 01482 300 300. You will be asked to confirm -
- your full name
- your address
- your contact details
- the original service request number
- location of defect you have reported
