Bus lane penalty appeals

I wish to dispute my penalty charge notice over the phone or come into your office

Due to the judicial nature of civil parking enforcement, all requests for appeal must be dealt with online or in writing to the civil parking enforcement team. Appeals must state the grounds of the dispute.

Before you start

To access your case, you need your -

  • penalty charge number - KH followed by 8 numbers
  • vehicle registration number
  • web code (PIN)

To appeal you can include -

  • any information you think helps your case
  • up to 3 photographs or documents

Note -

  • we are not permitted to make any face or drivers identifiable in the footage we share
  • your web code does expire. It is not there for you to view the footage permanently

Appeal or access footage of your bus lane penalty charge (opens in new window)