COVID-19 Service Update -

The Sheltered Housing team are continuing to offer services to residents living in our sheltered schemes, but are contacting people via the intercom system wherever possible to minimise face to face contact. All usual health and safety checks are being completed.

The lifeline service continues to operate 24 hours a day, seven days a week. The team is still able to accept new referrals for the installation of lifelines but will not be visiting for any non essential maintenance checks at this time.

Kingston Care Lifeline Service

Lifeline equipment is available to anyone who is vulnerable or disabled. It provides reassurance that you receive a quick response to any emergency. Should you need emergency assistance simply pressing the pendant puts a call through to the Kingston Care Control Centre. The centre is staffed 24 hours a day, 365 days a year.

This service is available to both council and private tenants but please note that a telephone line connection is required.

The service is charged at £3.77 a week however you may be able to apply for zero rated VAT for the service.

To apply for a lifeline please download and complete the two forms below -

You can also pick up a copy of the form from any customer service centre or information point.

Send completed applications to -

Kingston Care
Sheltered Housing Department
3rd Floor Treasury Building
Guildhall Road

Online payments

You can pay for your lifeline online

Pay for your private lifeline

Or if you are a council tenant 

Pay for your council lifeline

Direct debit

We can set up regular payments from your bank or building society account on your behalf. You just need to complete and return our direct debit mandate. 

Rents are paid weekly.

You can access the direct debit mandate below.