Making a Complaint - Hull Youth Justice Service

The Hull Youth Justice Service aims to - 

  • provide good quality services
  • treat people fairly, equally and with respect

The member of staff who first contacts you should explain what you can expect from us. 

If you are unhappy with any part of the service you have received -

  • you should first talk to your allocated case manager about this, who will try and rectify the problem, and refer you to a Senior Youth Justice Officer if required. 
  • if you are still unhappy you can contact the Human Resources Team Leader using the form on this page.

We aim to answer your complaint within 14 working days in an informal way. 

If you are still satisfied once we have looked into your complaint, we will support you to take your complaint further. 

We promise to - 

  • take your complaint seriously and do our best to rectify it
  • keep you informed at all stages of the process

 

Confidentiality Statement

The information held about you by the Hull Youth Justice Service will be kept secure and treated in the strictest confidence. We will normally ask for your consent before asking others for information about you, however when we need to share information about you, for example, for your protection or to prevent offending, we may need to do this without your permission. 

Hull Youth Justice Service holds and uses personal information in line with the Data Protection Act 1998 and you have a right to access information held about you.

Equality Statement

Hull Youth Justice Service aims to treat all people fairly and equally regardless of age and gender, ethnic background, religion, disability or sexual orientation. We will not accept racist, sexist or other offensive remarks from members of staff, or from the young people, parents or carers we are working with.