We have several convenient ways for you to pay your former tenant rent arrears.
You need your reference number which is 10 digits and starts with 00, 3 or 9. If you have a council issued housing rent payment card (swipecard), you can find your reference on the front of your card in the bottom left corner just below your name.
Online
Make a secure payment anytime with myPayments. You need -
- your debit or credit card
- an email address to be sent a receipt (optional)
From Thursday 15 February 2018 you can only make online payments using a compatible browser.
Visit our browser compatibility page to find out more information
Transfers or standing orders
You can transfer a one off payment or set up regular payments from your bank or building society through online banking, telephone banking or in person.
Our bank details are -
- Sort code: 62-11-79
- Account number: 00000000 (eight zeros)
You need to quote -
0000 8800 followed by your 10 digit reference number (this starts with 00, 3 or 9)
Telephone
You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -
- Monday to Friday, 8am - 7pm
- Saturdays, 9am - 1pm
You'll need -
- your reference number
- a debit or credit card
In person
You can pay at by debit or credit card at any of our customer service centres. Some also take cash or cheque.
Find out more about our customer service centres
If you have a swipecard, you can pay your former tenant rent arrears at any -
- UK post office with cash or a cheque
- supermarket or shop that displays the PayPoint logo with cash
Find out more about PayPoint
Debit and credit cards
We accept the following debit and credit cards -
- Visa
- Visa Debit
- Visa Electron
- Mastercard
- Maestro
We do not accept American Express.