Contact us


If you have been unable to find the information you are looking for or the service you require you can contact us online.

Alternatively if you want to provide us with feedback you can do so through our corporate feedback and complaints scheme.

Find out more about our customer feedback and complaints scheme

Or you can tell us about your experience using our website by filling in our satisfaction survey.

Learn more about our satisfaction survey


We monitor our account from Monday to Friday, 9am - 5pm.

Access our Twitter account


If you wish to make an enquiry about our services email us at

Emails are responded to within 24 working hours as per the normal opening hours below.


All telephone enquiries are dealt with by our contact centre.

Our telephone numbers below are available Monday to Friday, 8am - 7pm and Saturday 9am – 1pm

Please be aware the Contact Centre experience busy times on a Monday, and also during office hours between 9am to 11am daily. If your call is not of a urgent nature, please try to call after these times. 

  • residents and visitors - 01482 300 300
  • businesses - 01482 300 301
  • welfare hotline - 01482 300 303 (housing benefit, council tax reduction and welfare benefits)

The Box Office is available Monday to Saturday, 8am - 7pm and Sunday 9am - 4pm.

  • box office - 01482 300 306

Out of hours

Outside of these times an out of hours service is available for emergency council housing repairs only on 01482 300 300.

Emergency social care out of hours is available Monday to Thursday, 5pm - 8am and Friday, 4.30pm to Monday, 8am on 01482 300 304

In person

You can visit one of our sites to access our services and information.

Find your nearest customer service access point


For general enquiries -

Hull City Council
The Guildhall
Alfred Gelder Street
HU1 2AA 20200222085414