Contact us


If you have been unable to find the information you are looking for or the service you require you can contact us online.

Alternatively if you want to provide us with feedback you can do so through our corporate feedback and complaints scheme.

Find out more about our customer feedback and complaints scheme

Or you can tell us about your experience using our website by filling in our satisfaction survey.

Learn more about our satisfaction survey


We monitor our account from Monday to Friday, 9am - 5pm.

Access our Twitter account


If you wish to make an enquiry about our services email us at

Emails are responded to within 24 working hours as per the normal opening hours below.


COVID - 19 Service updates

Due to the current pandemic, we have changed our current opening times. The Contact Centre are experiencing a high volume of calls. You can also contact us via email address above.

All telephone enquiries are dealt with by our contact centre.

Our telephone numbers below are available Monday to Saturday, 9am - 5pm. 

  • residents and visitors - 01482 300 300
  • businesses - 01482 300 301
  • welfare hotline - 01482 300 303 (housing benefit, council tax reduction and welfare benefits)

The Box Office is currently not accepting any calls.

Access Hull New Theatre and Hull City Hall website for up to date information

Out of hours

Outside of these times an out of hours service is available for emergency council housing repairs only on 01482 300 300.

Emergency social care out of hours is available Monday to Thursday, 5pm - 8am and Friday, 4.30pm to Monday, 8am on 01482 300 304

In person

You can visit one of our sites to access our services and information.

Find your nearest customer service access point


For general enquiries -

Hull City Council
The Guildhall
Alfred Gelder Street