Contact us

COVID-19 Service updates - 

Due to the Coronavirus pandemic, we have changed our Contact Centre opening times, and these can be found below.

Please be aware that the Contact Centre are experiencing a high volume of calls, therefore we would ask that you only call if you are unable to use an online service or need urgent assistance.


There are lots of services available online. You can report issues, request services and make applications easily using our online forms. Some of our forms require you to create a customer account, you can find out how to create an account using the link below.

How to create a myAccount

Here are some links to some of the more popular services available.


If you have been unable to find the information you are looking for or the service you require you can contact us online - 

Alternatively you can use any of the below options to contact us - 


We monitor our account from Monday to Friday, 9am - 5pm.

Access our Twitter account


If you wish to make an enquiry about our services email us at

Emails are responded to within 24 working hours as per the normal opening hours below.


All telephone enquiries are dealt with by our contact centre.

Our telephone numbers below are available Monday to Saturday, 9am - 5pm. 

  • residents and visitors - 01482 300 300
  • businesses - 01482 300 301
  • welfare hotline - 01482 300 303 (housing benefit, council tax reduction and welfare benefits)
  • coronavirus community support 01482 300 307

The Box Office is currently not accepting any calls.

Access Hull New Theatre and Hull City Hall website for up to date information

Out of hours

Outside of these times an out of hours service is available for emergency council housing repairs only on 01482 300 300.

Emergency social care out of hours is available Monday to Thursday, 5pm - 8am and Friday, 4.30pm to Monday, 8am on 01482 300 304

In person

Currently the customer service centres are closed. You can still access services as detailed above. You an find out more about the services based in the Wilson Centre using the link below.

Find out more about services in the Wilson Centre 


Alternatively if you want to provide us with feedback you can do so through our corporate feedback and complaints scheme.

Find out more about our customer feedback and complaints scheme

Or you can tell us about your experience using our website by filling in our satisfaction survey.

Learn more about our satisfaction survey


For general enquiries -

Hull City Council
The Guildhall
Alfred Gelder Street