Contact us

Welcome to Hull City Council’s new website. We hope you like our new design and find it easy to use. You can tell us what you think, or make suggestions for improvements, using this form.

Online

If you have been unable to find the information you are looking for or the service you require you can contact us online.

 

Alternatively if you want to provide us with feedback you can do so through our corporate feedback scheme.

Find out more about our customer feedback scheme

Or you can tell us about your experience using our website by filling in our satisfaction survey.

Learn more about our satisfaction survey

Twitter

We monitor our account from Monday to Friday, 9am - 5pm.

Access our Twitter account

Email

If you wish to make an enquiry about our services email us at info@hullcc.gov.uk

Emails are responded to within 24 working hours as per the normal opening hours below.

Telephone

All telephone enquiries are dealt with by our contact centre.

Our telephone numbers below are available Monday to Friday, 8am - 7pm and Saturday 9am – 1pm

  • residents and visitors - 01482 300 300
  • businesses - 01482 300 301
  • welfare hotline - 01482 300 303 (housing benefit, council tax reduction and welfare benefits)

The Box Office is available Monday to Saturday, 8am - 7pm and Sunday 9am - 4pm.

  • box office - 01482 300 306

Out of hours

Outside of these times an out of hours service is available for emergency council housing repairs only on 01482 300 300.

Emergency social care out of hours is available Monday to Thursday, 5pm - 8am and Friday, 4.30pm to Monday, 8am on 01482 300 304

In person

You can visit one of our sites to access our services and information.

Find your nearest customer service access point

Post

For general enquiries -

Hull City Council

The Guildhall

Alfred Gelder Street

Hull

HU1 2AA