Managing council housing rent arrears

COVID-19 Service Update - 

The council is committed to supporting its tenants at this difficult time which is why we introduced our COVID-19 Council House Guarantee for tenants who have had a loss of income due to the pandemic. This means that no court possession proceedings for rent arrears will commence until after 23 August 2020. However, this does not mean that tenants do not need to pay their rent. It is vitally important to pay your rent in order to prevent legal action. Our officers are there to help and so if you are struggling or worried about paying your rent and managing your household bills, it is important to get in touch with us as soon as possible so that we can understand your situation and provide you with the appropriate advice and support. If you have been financially affected by this crisis please speak to us and we will do what we can to help you.

Managing council housing rent arrears

Housing council rent is due each week, however arrangements can be made to pay fortnightly, monthly or four weekly with prior agreement with your Tenancy Officer.

If you fall into rent debt your Tenancy Officer will contact you to discuss either by phone, letter or visit you in your home. The Tenancy Officer can offer you advice on benefits that may be available for you to claim.

If you require any advice or help with your rent arrears we would advise that you contact your Tenancy Officer straight away so it can be discussed and a repayment plan can be put in place.

It is important that your rent is paid as you could be at risk of losing your home if you do not keep up with the payments.

Our preferred payment method is direct debit or standing order - please contact your Tenancy Officer if you would like help setting this up. 

How to pay your rent

Access your rent account

Citizens Advice



If you would like to know how much benefit you may be able to receive or help with budgeting, visit our benefit calculator and budgeting tools