Gas servicing and safety information

COVID - 19 - Service update -

Our legal landlord duty to carry out an annual gas safety inspection in your home has not changed. When your annual inspection is due we will contact you to arrange a convenient time for our engineers to call.

Please be reassured that this work will be carried out taking all necessary precautions to protect both you and our operatives.

However, Government advice is that people who are clinically extremely vulnerable should minimize all interaction between themselves and others (also referred to as shielded people). If you have been advised in a letter from the Government that you fall into the extremely vulnerable (shielded) category and are now self-isolating until the Government ends the national lockdown please let us know by telephoning 01482 300 300 as soon as possible.  We will then arrange to carry out your inspection once the national lockdown ends.

Gas servicing and safety information

We have a statutory duty that a gas safety check is carried out yearly under the Gas Safety (Installation and Use) Regulations, Regulation 36 – Duty of Landlords.

We check all gas heating appliances in council owned homes, to make sure our appliances are safe and in good working order. All our gas appliances are installed and checked by Gas Safe registered engineers.

You must let our engineers into your home to perform these important checks. You should be flexible when making appointments and notify us as soon as you can if appointment times are no longer convenient.

You are responsible for having your own appliances serviced and safety checked by a Gas Safe registered engineer.

Faults or breakdowns

If you have a breakdown or a fault to any council gas appliances or heating systems you should report them immediately by telephoning 01482 300 300.

If you have a breakdown or a fault to any of your own gas appliances you should only use a Gas Safe registered engineer to carry out the repair.

Smell of gas or fumes

If you can smell gas in your home, or suspect there is a gas escape or a carbon monoxide leak you must telephone the gas emergency freephone number 0800 111 999 immediately and follow the instructions given. These include -

  • turning off the gas supply immediately at the meter or emergency control valve. The main gas on-off lever can be found next to your gas meter
  • extinguishing all sources of ignition
  • not smoking
  • not operating electrical light or power switches (on or off)
  • do no use any phones inside the property
  • opening doors and windows to ventilate the property
  • ensure access to the premise is possible
  • do not operate any electrical security doors
  • if the smell continues, leave te property
  • if the entry to the property is through a communal access, please ensure National Gas Emergency Services are able to gain access to the properly without having to use the intercom

Access Cadent's video about reporting the smell of gas

Carbon monoxide poisoning

Carbon monoxide is a poisonous gas, which has no colour, taste or smell. Faulty gas appliances could cause carbon monoxide poisoning. Symptoms include -

  • fatigue
  • headaches
  • flu like symptoms such as nausea
  • chest pains
  • dizziness
  • sickness, diarrhoea and stomach pains

If anyone in your home has any of these symptoms while a gas appliance is being used, stop using the appliance until it has been checked and seek medical advice immediately.

Visit the NHS choices website for more information

Safety advice

You should never -

  • use a gas appliance if you think it is not working properly. Signs to look out for include yellow or orange flames (except for fuel effect fires), soot or stains around the appliance and pilot lights which frequently go out
  • cover an appliance or block the convection air vents
  • block or obstruct any fixed ventilation grilles or air bricks
  • block or cover outside flues

Visit the Health and Safety Executive website for more information on gas safety