Trading Standards advice to letting agents

Letting agents and property management businesses must comply with the following

Redress schemes

You must be a member of a government approved redress scheme. Failure to comply can result in a £5000 penalty charge.

Visit GOV.UK for advice on approved redress schemes


When a deposit is payable by the tenant, the agent (or landlord) must ensure it is protected by a government backed tenancy deposit scheme.

Visit GOV.UK for advice on deposit protections

Display of fees 

You must be open and upfront by displaying, online and at your premises, certain information including details of the fees they charge and which deposit and redress schemes you belong to. Failure to comply can result in a £5000 penalty charge.

Visit the Business Companion advice on the display of fees

Energy Performance Certificates (EPCs)

You must ensure that any properties you are letting comply with the requirements in relation to EPCs. Failure to comply can result in a penalty charge of £200.

Visit GOV.UK for advice on energy performance certificates

Unfair trading

When making descriptions and dealing with customers, you must ensure you do not mislead or partake in unfair trading practices.

Visit the Business Companion for advice on unfair trading

Safety of goods

Any goods supplied in furnished properties, such as furniture or electrical appliances, must be safe.

Visit the Companion advice on product safety

For further information or to report concerns you have about a business please call Citizens Advice consumer helpline on 03454 040506 (textphone users should dial 18001 then the full number) or

Visit the Citizens Advice consumer helpline