Letting agents and property management businesses must comply with the following
You must be a member of a government approved redress scheme. Failure to comply can result in a £5000 penalty charge.
When a deposit is payable by the tenant, the agent (or landlord) must ensure it is protected by a government backed tenancy deposit scheme.
Display of fees
You must be open and upfront by displaying, online and at your premises, certain information including details of the fees they charge and which deposit and redress schemes you belong to. Failure to comply can result in a £5000 penalty charge.
Energy Performance Certificates (EPCs)
You must ensure that any properties you are letting comply with the requirements in relation to EPCs. Failure to comply can result in a penalty charge of £200.
When making descriptions and dealing with customers, you must ensure you do not mislead or partake in unfair trading practices.
Safety of goods
Any goods supplied in furnished properties, such as furniture or electrical appliances, must be safe.
For further information or to report concerns you have about a business please call Citizens Advice consumer helpline on 03454 040506 (textphone users should dial 18001 then the full number) or