Housing self serve will not be available from Friday 11 December 2020 at 2pm as this system is being replaced with Housing online, expected to be available on Wednesday 16 December 2020.
COVID-19 service update -
We are gradually resuming the advertising and allocating of our available homes.
At first, there will be a limited number of properties available to bid for and these will be those which are ready to let now. Please only place bids, therefore, if you are in a position to move at short notice.
How to bid
You need to be registered on our housing list (Homesearch) to bid for properties.
You can bid for properties -
- online with your Homesearch reference number to log on
- by email to firstname.lastname@example.org
Include your application reference number, your name, date of birth and the details of the properties (reference numbers and addresses) you want to bid for
- by text 07795 563 000 you must start with bid (followed by a space) and provide your housing application reference number, name and the property references of the properties you wish to bid on
- in person at one of our customer service centres. You can also place your bids online using public computers in the customer service centres and libraries
Find your nearest customer service centre
- by telephoning 01482 300 300
Our online bidding page is currently showing a different format to usual but you are still able to bid using this page. You need to scroll down to the bottom of the page to log on as normal.
How to access
We advise you to connect to Housing Self Service using Internet Explorer. The first time you access this there may be a delay. You may experience ongoing problems via Google Chrome or Firefox.
Number of bids
The number of bids you can make in each advert depends on which priority band you are in. If you are in band -
- A or B you can make up to three bids
- C, D or E you can make up to two bids
If you bid for a property that is not owned by us you are agreeing for us to share your details with the landlord of that property (the property advert will state who the landlord is).
Adverts are published weekly on a Thursday morning and bidding closes the following Monday at 5pm. This may change across public holidays or when we need to carry out essential system maintenance.
We expect a high volume of people using the website on Thursdays when bidding opens. If you have any problems placing bids on Thursdays please be aware that it is not a first come first served process and you have until bidding closes to place your bids.
You need to scroll to the bottom of the page and select browse all available properties.
Choosing your bids & refusing offers
It is very important that you choose your bids carefully and only bid for properties that you are eligible for and would accept if offered.
If you refuse two offers of accommodation within a six month period your housing application will be frozen for six months. You will not be able to bid whilst your application is frozen.
We provide basic property information and where possible a photograph of the property available for bidding. We do not give the exact address because the property may still have a tenant living in it or have works being carried out to it. You must not ask the tenant, their neighbours or any operatives who may be at the property if you can look around the property. You will be invited to view the property if you are the successful bidder.
These are the rules we have about who we consider for different property types. We do not consider bids you make for properties you are not eligible for so please bid carefully.
Placing a bid
When bidding is open there are three search icons at the bottom of the page. To bid for a property you must add it to your basket. Once you have added all of your bids to your basket you need to confirm them or they are not placed.
Make sure you allow enough time to place your bids before the 5pm deadline. Any bids received after the deadline will not be considered.
If you are not able to bid yourself and do not have anyone to help you we offer an assisted bidding service. We agree with you in advance the areas and property types you would like to be considered for and bid on your behalf when a matching property is advertised.
After bidding has closed
We will contact the successful bidder as soon as possible after bidding closes (usually within a couple of days). You should assume you have not been successful if you do not hear anything from us after bidding has closed.
If you are unable to resolve your query with the above information please contact the HomeSearch team by completing the form below and they will contact you to discuss your query.