Council housing repairs

Emergency repairs

Emergency repairs can only be reported by calling 300 300. You will be asked some additional questions to confirm that the repair is an emergency and whether it is safe for us to attend. To carry out emergency repairs our contractors will observe safe working practices whilst in your home.

Reporting online

If you are a council tenant or you rent a council garage, you can register to use Housing Self Service to -

  • request non-urgent repairs and book an appointment
  • look up your repairs history

If you are self-isolating or have Coronavirus symptoms please call 01482 300 300 to report your repair as you will be asked some additional questions. Please do not report online.

If you have an outstanding repair and you need to inform us that you are now self-islolating or have Coronavirus symptoms please call 01482 300 300 

If you are reporting a repair that is needed in multiple locations please only book one repair appointment and show the operative when they attend if there are other locations. Do not raise multiple repairs for the same tradesperson.


If you try to use Housing Self Service to report a repair that is classed as an emergency you will be advised to call 300 300.

Repairs responsibility

The repairs service is provided by our partner organisation, Kingstown Works Limited (KWL) and a number of other specialist contractors who do their best to complete all repairs on the first visit, however this is not always possible and a further visit or follow up work may be required. If the work cannot be completed in one visit the contractor will explain what needs to be done next and will make arrangements with you for further visits.

If a repair is found to be needed because of negligence, intentional damage or misuse, you may be charged for the repair