Parking and bus lane penalty charge payments

We have several convenient ways for you to pay your parking penalty charge notice or bus lane penalty charge notice (PCN). These must be paid in full within 14 days of being issued before the fee increases.

You need your reference number which is 10 digits and starts with KH. If you have a different reference number refer to your penalty charge notice to find out how to pay.


Make a secure payment anytime with myPayments. You need - 

  • your debit or credit card
  • an email address to be sent a receipt (optional)

From Thursday 15 February 2018 you can only make online payments using a compatible browser.

Visit our browser compatibility page to find out more information


You can pay anytime by automated telephone payment on 01482 300 300 (select option 1). Our contact centre staff are available to take payments -

  • Monday to Friday, 8am - 7pm
  • Saturdays, 9am - 1pm

You'll need -

  • your reference number
  • a debit or credit card

In person 

You can pay at by debit or credit card at The Wilson Centre.

Find out more about our customer service centres

Please note The Wilson Centre is currently closed  until further notice due to new national lockdown restrictions in place.

Debit and credit cards

We accept the following debit and credit cards -

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not take American Express.

If you do not have your PCN number please ring 01482 300 300 to speak to an advisor who will assist you.

If your case is at the Bailiff please contact them direct or alternatively contact the Traffic Enforcement Centre on  0300 123 1059 or 01604 619 450 and quote your PCN reference number

If your query relates to payments made today please contact The Cash and Banking Department on 01482 300 300 and quote your PCN reference number

Access here if you wish to challenge your parking penalty 


Access here to appeal your bus lane penalty