Safety Intervention Foundation Course - Learning and Development courses

• Identify and know how to respond to various levels of crisis behaviours.
• Recognise how to manage your own consistent, calm behaviour in order to influence a positive outcome in a crisis situation
• Learn strategies to strengthen non-verbal communication
• Develop limit-setting strategies when verbally intervening to de-escalate defensive behaviours
• Learn safety intervention strategies to maximise safety and minimise harm
• Explore the Decision-Making MatrixSM when assessing Risk Behaviour
• Demonstrate and practise non-restrictive and restrictive interventions that are consistent with a set of physiological principles
• Explore a framework to help guide staff and the individuals in distress through a process of re-establishing the relationship

The Safety Intervention programme incorporates trauma-informed and person-centred positive behaviour approaches, with a focus on prevention and de-escalation skills. This involves:

• Learning how to recognise escalating behaviours using the CPI Crisis Development ModelSM and how this can be used to identify appropriate responses
• Understanding how the integrated experience and the behaviour of one person impacts the behaviour of others
• Identifying causes of behaviour and how outcomes can be positively impacted
• Recognising the need to maintain professionalism through Rational Detachment in the face of escalating behaviours
• Discovering how communication skills are important for building, strengthening, and maintaining rapport with the person in crisis. Practising said communication skills at different levels of the Crisis Development ModelSM including listening with empathy and non-verbal, verbal, and paraverbal skills
• Recognising and responding to Defensive Behaviours using the Verbal Escalation ContinuumSM while identifying steps to prepare for a difficult conversation

• Identify touch zones that are permissible to contact during physical holding
• Identify potential risks that can arise from the use of physical holding and strategies for minimising risks
• Describe the Principles of Holding
• Demonstrate and practise holding and positive handling skills as a team approach to avoid injury to both staff and service users who engage in risk behaviours that compromise safety. These cover seated situations, standing, team interventions, and transitions from one area or room to another
• Demonstrate the application of the physiological principles to a range of risk behaviours that build on the previously learned non-verbal, verbal, and paraverbal responses
• Throughout, the message that holding skills are to be used only as a last resort is emphasised and reinforced

For external delegates to Hull City Council, this course come at a charge of £173+VAT per person.

Those that work in adult social care.

• Thursday 22 & Friday 23 January 2026 - 9.30am - 4.30pm
• Thursday 12th & Friday 13th February 2026 - 9.30am - 4.30pm

Hull City Council Staff

Log on to OLM (Oracle Learning Management System) to enrol.

External to Hull City Council

Complete the online application form (opens in a new window).