Customer feedback and complaints

COVID-19 service update

Your feedback is very important to us and we welcome your comments.

Due to the current situation regarding Coronavirus (COVID-19) we will make every effort to respond to complaints and feedback within our published timescales, however in some cases it may not be possible for us to do so, and we thank you for your patience and understanding at this challenging time as we endeavor to maintain services while protecting our staff and customers.

Through our feedback scheme you can -

compliment us - we are always pleased to know that we are providing a good service or that our staff are doing a good job and it helps us to know we are developing services in the right way
provide your comments - let us know if you have an idea that would help us improve the way we do things
raise concerns - tell us if you think we should look at something to help avoid a problem happening
make complaints - express dissatisfaction with the quality of any of our services either provided by us, our partners or a contractor