Customer feedback and complaints

COVID-19 service update

Your feedback is very important to us and we welcome your comments.

Due to the current situation regarding Coronavirus (COVID-19) we will make every effort to respond to complaints and feedback within our published timescales, however in some cases it may not be possible for us to do so, and we thank you for your patience and understanding at this challenging time as we endeavor to maintain services while protecting our staff and customers.

We apologise for any inconvenience this may cause.

Through our feedback scheme you can - 

  • compliment us - we are always pleased to know that we are providing a good service or that our staff are doing a good job and it helps us to know we are developing services in the right way
  • provide your suggestions - let us know if you have an idea that would help us improve the way we do things
  • make complaints - express dissatisfaction with any of our services either provided by us, our partners or a contractor

Submit your feedback

Adult social services

Find out how to provide feedback about adult social services

Children and families

Find out how to provide feedback about children and families services


Find out how to provide feedback about schools

Alternatively, you can contact the school directly.

Visit our school directory

Freedom of Information 

Find out how to provide feedback

Data Protection Act

Visit the Information Commissioner's Website


Find out more information on our petitions

Hull Culture and Leisure

Find out how to provide feedback for Hull Culture and Leisure

Elected Members (Councillors)

Find out how to make a complaint about elected members

For any other service area complete the form below -