Annual complaints performance
Information regarding complaints performance is considered annually by the Audit Committee.
The Member responsible for complaints is Councillor Dad.
You can access a copy of the report and appendices that were considered by the Audit Committee for the 2022 to 2023 year.
Customer feedback reports
The Council publishes monthly feedback statistics. This data includes all corporate feedback and Adult Social Care complaints received by the Council.
Housing Ombudsman Complaint Code Self-Assessment
The Council is compliant with the Housing Ombudsman’s Complaint Handling Code.