Compliments and suggestions
Compliments
When we receive a compliment, we will acknowledge receipt, make sure this is passed to the right people and ensure that this is recorded on our systems.
Suggestions
We welcome your suggestions as to how we can improve the services that we deliver to you.
If you complain about why we do things, and not what we do, we may treat this as a suggestion and not a complaint.
If you want to make a complaint and remain anonymous, we will treat this as a suggestion.
We will acknowledge receipt, make sure this is passed to the right people, ensure this is recorded accordingly on our systems, and if applicable, we will provide you with a response regarding any action we may take because of your suggestion.