When you buy goods and/or services a trader must not give false or misleading information which may affect your decision whether or not to purchase.
The Citizens Advice consumer helpline will provide advice to you and refer your details to Trading Standards.
Visit the citizens Advice consumer helpline to report a problem or receive advice
or
Telephone the Citizens Advice consumer helpline: 0808 223 1133
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133.
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.