If you are worried that a child or young person under the age of 18 is at risk of harm or needs help and support, you must share this with us. Make sure to include all necessary information, such as -
- if you have spoken to the parents about your worries, if not, why
- if you have spoken to the parents, what have they said
- who is in the family network and which professionals or agencies are supporting the family, including all -
- names
- numbers
- addresses
- what are your worries
- what has led you to contact us
- what makes the worry more of a worry today than yesterday
- what actions have you taken, if any, to reduce these worries
- what is the impact on the child
- who could help the family
- if there is an injury - what this looks like
- what is the child saying
- has this happened before
If you believe a child or young person is at immediate risk, you should contact the police on 999.
Members of the public
You should use the Portal below to tell us what you are worried about with as much detail as possible.
If it is an emergency or urgent advice is needed, you can contact the Early Help and Safeguarding Hub (EHASH) or the Emergency Duty Team (out of hours).
Use the following telephone numbers -
- EHASH - 01482 448 879 option 4
- Emergency Duty Team - 01482 300 304 (Out of hours)
Many people feel nervous about getting in touch. This is because they do not want to interfere and make things worse or get it wrong. It is better to be wrong than to do nothing. Your action could help protect a child from being harmed.
If you are worried that by raising this concern you may be put in a difficult position, be assured that your details can remain confidential. You can remain anonymous.
Access the portal (opens in new window)
A young person wanting to request support for myself
If you have been hurt by an adult or another young person has done something that makes you feel upset or scared, you must tell somebody so that you can get the support and protection you need.
Everybody who works or volunteers with children and young people has a responsibility to protect them from harm.
Tell an adult you trust. This could be someone at your -
- school
- youth club
- doctors’ surgery
- any other place you attend
Tell them what is happening and what you are worried about, and they should help you.
You can contact Children’s Social Care on 01482 448 879, or you can use the online portal below.
Professionals
Refer to the Threshold of Need Guidance 2024 which has been developed to help and support practitioners working with children across all agencies and organisations, when faced with a decision about the safety and wellbeing of a child. Multi-agency working is at the heart of effective support and practice and by enabling the right support at the right time, we can be confident that children experience changes that help them thrive.
You should use the Portal below to tell us what you are worried about with as much detail as possible.
Or if you need urgent advice or would like a consultation with a social worker to discuss any worries or support needs about a family you can contact the Early Help and Safeguarding Hub (EHASH) on 01482 448 879.
You can also request a consultation with a social worker for non-urgent matters by emailing EHASH@hullcc.gov.uk with “non-urgent consultation request” in the subject heading. You should provide -
- all the children’s and parents’ names
- the child's date of birth
- addresses and a contact number for yourself
For urgent safeguarding concerns out of hours please contact the Emergency Duty Team on 01482 300 304.
Access the portal (opens in a new window)
If you are unable to use the portal, you can complete a request for service form. This can be emailed to EHASH@hullcc.gov.uk.
Early Help Services
You can read more about our Family Hubs and Early Help Services. This includes the SEND Local offer. They are here to help you make the right request for service.
Further information
For further information on how children and young people are protected in court, you can visit the CAFCASS website.