Supplier invoicing guidance
If you supply goods or services to us, read the following guidance before submitting invoices. Adhering to these requirements will help us process invoices efficiently and avoid unnecessary delays in payment.
Before supplying goods or services, ensure you have been provided with a valid Purchase Order number. Invoices submitted without a valid PO number may be delayed or rejected.
Invoice submission
Any Purchase Orders that start with a 7 need to be submitted to Neighbourhoods and Housing by email to -
All other invoices must –
- include a valid Purchase Order (PO) number
- be submitted as a separate document (one invoice per attachment)
- be submitted in an acceptable format PDF is preferred
- contain all relevant invoice and VAT information
Do not send copies of Purchase Orders with your invoice.
Failure to follow this requirement may result in delays to invoice processing and payment.
Where to send invoices
Do not include additional email recipients when sending the invoice to Accounts Payable. This helps ensure invoices are processed efficiently and avoids duplication.
All invoices are to be sent to -
Invoice Queries
Statements or queries should be sent to -
If your request is urgent mark urgent in the subject header.
Account or Supplier Record Changes
You can request a change to company information, including -
- company name
- address
- bank details
- contact information
Additional verification may be required before changes can be processed.