Help with homelessness

Preventing homelessness and homelessness support

We can assist if you are homeless or worried about becoming homeless. Get in touch as soon as you can to give our dedicated teams more time to help you.

We use national law and guidance to assess homelessness application. This includes the Homeless Code of Guidance for Local Authorities. You can also download and read our Homelessness and Rough Sleeping Strategy 2023 to 2028.

Everyone can get advice from us about their housing. The amount of help we can give will be determined by some tests. These are within the legislation that is applied to all homeless applications.

The homeless charity Shelter have provided this useful information. It shows what to expect when applying to us.

Government-funded legal advice and representation is also now available to anyone facing possession proceedings through the Housing Loss Prevention Advice Service.

You can also apply as threatened with homelessness using the below referral form -

Request homelessness support (opens in new window)

Preventing Homelessness

There is currently a shortage of housing in Hull. This means we can't offer a property to everyone who approaches us with a housing problem.

Everyone with a housing need will be contacted by a member of the Homelessness Prevention and Options team.

We can offer -

  • help to keep your home
  • advice to help you find somewhere to live
  • realistic, up-to-date and in-depth advice on housing and how to pay for it
  • personalised referrals to other agencies
  • Domestic Abuse Housing support service

Prevention Duty

If you are eligible and threatened with homelessness within 56 days, we will have a duty to prevent homelessness. A local authority has a prevention duty to you for a period of 56 days. This means we will try to secure accommodation that is available for your occupation. This will either be your current accommodation or somewhere else. This could include private rented and housing association accommodation due to lack of availability of our accommodation.

Relief Duty

If you are eligible and homeless, we will have a duty to relieve your homelessness.

A local Authority has a relief duty to you for a period of 56 days. This means we will try to secure accommodation that is both affordable and suitable for your occupation. We will also consider -

  • whether you have a local connection to Hull
  • if you are in priority need
  • if you are intentionally homeless

If our relief duty to you ends, and you have not successfully been rehoused, you are owed a decision on the outcome of your application.