Housing Performance

Our Housing performance information

  2021/22 2022/23 National Average
Tenant satisfaction with their neighbourhood as a place to live 75.3% 74.3% 80.3%
Tenant satisfaction that communal areas are kept clean and well maintained 62.8% 64.8% 68.7%
Number of complaints relating to anti-social behaviour (ASB) - 1,212 -
(ASB complaints per 1,000 properties per month) - 4.38 3.08%
Tenant satisfaction with ASB case handling 43.6% 50.4% 60.7%
ASB cases that involve hate incidents - 50 -
(Hate incidents per 1,000 properties per month) - 0.18 -
       
  2021/22 2022/23 National Average
% Customer contact received via digital channels 12.5% 13.1% 26.0%
Tenant satisfaction we listen to their views and act upon them 56.4% 61.3% 64.4%
Tenant satisfaction we treat them fairly and with respect - 78.8% 82.5%
Tenant satisfaction with the overall Housing service 77.6% 77.3% 79.7%