Performance news
In February 2024 the Regulator of Social Housing published 4 new Consumer Standards. They replaced those which had been in place for some years. All Registered Providers, including us, now have to make sure that all services provided to our tenants meet these new standards.
These are -
- Safety and Quality Standard including -
- stock quality
- decency
- health and safety
- repairs
- Transparency, Influence and Accountability Standard including -
- fairness and respect
- diverse needs
- engagement with tenants
- information
- Neighbourhood and Community Standard including -
- safety of shared spaces
- anti-social behaviour
- hate incidents.
- Tenancy Standard including -
- allocations and lettings
- tenancy sustainment
- evictions
Overall responsibility for compliance against these new standards lies with Mark Nearney, Assistant Director, Neighbourhoods and Housing.
Mark is supported by 5 Heads of Service -
- area and neighbourhood management - Debbie Akester
- asset management, contracting and compliance - Mark Robinson
- housing access and wellbeing - Ria Toutountzi
- strategy market intervention and growth - Ben Hanson
- business development and change - Emma Warwick
Their annual pay like other senior council managers ( at December 2023) is -
- assistant director (Grade 16) - £92,231
- head of service ( Grade 14) - £70,228
Our management costs
Like most businesses, our financial year runs from April to March. For financial year 1 April 2022 to 31 March 2023, our expected total income to the HRA (Housing Revenue Account) was £92.515m.
How we spent our rent income -
- 47% - Capital financing costs
- 27% - repairs and maintenance
- 18% - staff costs
- 6% - services for specific client groups
- 1% - rent, rates, taxes and other charges
- 1% - repaying loans for building and improving our homes
- 0.5% - government costs
All above figures are rounded to nearest 0.5%.