Trading practices and consumer advice

Unfair trading practices and pricing practices

When you buy goods and services, a trader must not give false or misleading information which may affect your decision whether or not to purchase.

The Citizens Advice (opens in new window) consumer helpline will provide advice to you and refer your details to Trading Standards.

Telephone the Citizens Advice consumer helpline on 0808 156 6720

Relay UK - if you can't hear or speak on the phone, you can type what you want to say - 18001 then 0808 223 1133.

Lines are open Monday to Friday, 9am to 5pm.

Lines are closed on bank holidays.