Sometimes it can be hard managing your tenancy, particularly if it is your first home. Don’t worry. Our Tenancy Sustainment Service offers guidance and support to help you maintain your tenancy.
What we do
Hull City Council’s Tenancy Sustainment Service can help you manage your tenancy. We are trained to understand that people have different and sometimes complex needs so they are ideally suited to offer the support and guidance that is most suitable for you. This service is free and available to any council tenant in Hull.
How we can help
The ways in which we can support you include -
- using local services
- advising on employment and training opportunities
- benefits advice
- helping you develop the skills you need to live independently
- helping you settle into your tenancy
- managing your money, including any debts
- settling into the neighbourhood
- understanding and keeping your tenancy agreement
What you can expect from us
Our Tenancy Sustainment staff will -
- always carry identification and introduce themselves
- contact you to arrange an appointment within 5 working days of receiving a referral
- make sure that we take account of any communication or access needs for when we contact you
- meet you at the time we say we will for your appointment
- treat you with respect at all times
- respect your confidentiality
- make sure information provided is clear and understandable
- refer you to another appropriate service if we are not able to help
What we expect from you
- be open and honest with us about any issues that are making it hard for you to manage your tenancy
- treat our staff with respect
- work with us
- let us know as soon as you can if you can’t make an arranged appointment
How to use this service
Your tenancy officer or any other support worker, if you have one, can refer you to the service.
We will assess your referral and then feedback to you, your tenancy officer or other support worker whether we can help. Once your referral is accepted, you will be allocated dedicated officer to discuss your goals and how you can achieve them.