You can report a missed collection online if it is -
- after 4.30pm on your collection day
- within 5 working days of the original collection day
Do not use this form for missed collections that you have already reported, please email email@example.com or contact 01482 300 300.
Please be aware that any additional waste (side waste) will not be collected for black or brown bins. If you have additional waste that will not fit into your bins, you can use our household waste recycling centres.
Additional blue bin recycling side waste must be securely bagged in clear bags and left by the side of the bin.
Please ensure your bin is presented and accessible for collection from 7am.
Bins must be left in their usual collection location.