Bus lane penalty charge notices

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I have lost my penalty charge notice or not received one

I wish to dispute my penalty charge notice over the phone or come into your office

I want to appeal a Bus Lane Penalty Charge Notice

You can appeal your bus lane penalty charge if you think it has been issued incorrectly. Your notice must have been served less than 28-days ago.

You can review the event photographs or footage to help you decide whether to appeal.

If you pay the bus lane penalty charge, the case is closed and any representations against it will not be considered.

Before you start

To access your case, you need your -

penalty charge number - KH followed by 8 numbers
vehicle registration number
web code (PIN) Printed on the Notice to Owner

To appeal you can include -

any information you think helps your case
up to 3 photographs or documents

Note -

we are not permitted to make any face or drivers identifiable in the footage we share
your web code does expire. It is not there for you to view the footage permanently.

Appeal or access footage of your Bus Lane Penalty Charge (opens in new window)

You can appeal in writing to -

CPE Hull
PO Box 474
Hull
HU9 9ES

What happens next

Accepted appeal

If we accept your representations-

the case will be closed
we will notify you by issuing a Notice of Acceptance

Rejected appeal

If your appeal is rejected, you will be issued with a Notice of Rejection (NoR) you must either -

pay the Bus Lane Penalty charge
or appeal to the Traffic Penalty Tribunal (TPT)

The Traffic Penalty Tribunal is the final arbiter. Instructions on how to do both are on the Notice of Rejection.

If your appeal is rejected, you can pay your Bus Lane Penalty Charge immediately. If you made your appeal during the discounted period, you have 14 days to pay your Bus Lane Penalty Charge at the discounted rate.

Failure to pay

Fee stage	Action	Fees
Up to 21 days	You can appeal or pay the fine at the 50% reduced rate.	£35.00
21 to 28 days	You can appeal or pay at the full rate.	£70
28 to 42 days	You are no longer able to appeal. A charge certificate is sent to the vehicle owner, the PCN increases by 50%	£105.00

If your appeal is rejected, you will be issued with a Notice of Rejection (NoR) you must either -

pay the Bus Lane Penalty charge
or appeal to the Traffic Penalty Tribunal (TPT)

The Traffic Penalty Tribunal is the final arbiter. Instructions on how to do both are on the Notice of Rejection.

Charge Certificate

If the PCN is not paid within 28 days of the Notice to Owner, we may issue a Charge Certificate.

This will -

increase the charge by 50%
remove your right to appeal to us

If the Charge Certificate is not paid within 21 days You will then be sent an Order for Recovery (OFR), which incurs a further £10 debt registration fee.

If no payment or declaration is made, the case may be passed to an enforcement agent who will recover the debt, this will incur further fees

Court order

If you have received a court order (Order for recovery of unpaid penalty charge TE3/TE9) you must make a statutory declaration under one of the following grounds These are very specific and if -

you did not receive a notice to owner
you returned a notice to owner contesting the penalty charge notice but received no response
having returned the notice to owner the council rejected your appeal, and you appealed to the Traffic Penalty Tribunal but received no reply.

You can send the completed declation by -

writing to -
Traffic Enforcement Centre
Civil National Business Centre
St Katharines House
21 – 27 St Katharines Street
Northampton
NN1 2LH
emailing a photograph to tec@justice.gov.uk

For enquires, contact TEC direct on 0300 123 1059

if you do want to appeal, you can -

pay the Bus Lane Penalty Charge

I have been contacted by an enforcement agent and wish to appeal