Customer Feedback Report - December 2025
| Feedback cases | 307 |
|---|---|
| Feedback cases completed | 295 |
| % of feedback cases completed on time | 84.41% |
| Completed within the timeframe | 249 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 205 | 36 |
| Compliment | 29 | 0 |
| Suggestion | 15 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 45.32% |
| Not upheld | 25.12% |
| Upheld in part | 23.65% |
| Withdrawn | 5.91% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 88 | 8 | 1 |
| Waste Management, Security, and Council Assets | 60 | 10 | 6 |
| Highways, Transport, and Parking | 14 | 4 | 5 |
| Customer Services, Legal, and Equalities | 7 | 5 | 1 |
| Hull Culture and Leisure | 17 | 2 | 2 |
| Children and Family Services | 30 | 0 | 0 |
| Benefits and Council Finance | 22 | 0 | 0 |
| Public Health and Protection | 8 | 0 | 0 |
| Adult Social Care | 2 | 2 | 0 |
| Regeneration and Planning | 3 | 0 | 0 |