Customer Feedback Report - February 2026
| Feedback cases | 382 |
|---|---|
| Feedback cases completed | 364 |
| % of feedback cases completed on time | 88.74% |
| Completed within the timeframe | 323 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 264 | 24 |
| Compliment | 30 | 4 |
| Suggestion | 28 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 43.82% |
| Not upheld | 29.08% |
| Upheld in part | 21.91% |
| Withdrawn | 5.18% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 136 | 9 | 6 |
| Waste Management, Security, and Council Assets | 64 | 12 | 6 |
| Highways, Transport, and Parking | 20 | 1 | 8 |
| Customer Services, Legal, and Equalities | 6 | 6 | 3 |
| Hull Culture and Leisure | 25 | 1 | 4 |
| Children and Family Services | 21 | 1 | 0 |
| Benefits and Council Finance | 15 | 1 | 0 |
| Public Health and Protection | 5 | 0 | 1 |
| Adult Social Care | 8 | 3 | 0 |
| Regeneration and Planning | 1 | 0 | 0 |