Customer Feedback Report - April 2026
| Feedback cases | 518 |
|---|---|
| Feedback cases completed | 442 |
| % of feedback cases completed on time | 84.62% |
| Completed within the timeframe | 374 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 303 | 49 |
| Compliment | 29 | 1 |
| Suggestion | 42 | 1 |
| Final decision | Percentage |
|---|---|
| Upheld | 55.84% |
| Not upheld | 20.13% |
| Upheld in part | 19.81% |
| Withdrawn | 4.22% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 122 | 9 | 4 |
| Waste Management, Security, and Council Assets | 127 | 7 | 13 |
| Highways, Transport, and Parking | 26 | 1 | 13 |
| Customer Services, Legal, and Equalities | 14 | 5 | 2 |
| Hull Culture and Leisure | 15 | 5 | 7 |
| Children and Family Services | 32 | 0 | 1 |
| Benefits and Council Finance | 21 | 0 | 0 |
| Public Health and Protection | 4 | 2 | 1 |
| Adult Social Care | 4 | 1 | 1 |
| Regeneration and Planning | 3 | 0 | 1 |