Customer Feedback Report - May 2026
| Feedback cases | 512 |
|---|---|
| Feedback cases completed | 445 |
| % of feedback cases completed on time | 75.96% |
| Completed within the timeframe | 338 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 267 | 78 |
| Compliment | 23 | 0 |
| Suggestion | 48 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 43.31% |
| Not upheld | 27.11% |
| Upheld in part | 26.06% |
| Withdrawn | 3.32% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 144 | 4 | 9 |
| Waste Management, Security, and Council Assets | 96 | 12 | 16 |
| Hull Culture and Leisure | 29 | 2 | 11 |
| Highways, Transport, and Parking | 13 | 1 | 1 |
| Customer Services, Legal, and Equalities | 24 | 4 | 9 |
| Children and Family Services | 31 | 0 | 0 |
| Benefits and Council Finance | 22 | 0 | 0 |
| Public Health and Protection | 18 | 0 | 2 |
| Adult Social Care | 5 | 0 | 0 |
| Regeneration and Planning | 2 | 0 | 0 |