Customer Feedback Report - July 2026
| Feedback cases | 580 |
|---|---|
| Feedback cases completed | 535 |
| % of feedback cases completed on time | 82.43% |
| Completed within the timeframe | 441 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 372 | 62 |
| Compliment | 38 | 0 |
| Suggestion | 31 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 46.32% |
| Not upheld | 25.07% |
| Upheld in part | 24.8% |
| Withdrawn | 3.81% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 191 | 7 | 9 |
| Waste Management, Security, and Council Assets | 110 | 8 | 7 |
| Highways, Transport, and Parking | 29 | 0 | 9 |
| Customer Services, Legal, and Equalities | 19 | 12 | 2 |
| Hull Culture and Leisure | 23 | 3 | 2 |
| Children and Family Services | 47 | 7 | 0 |
| Benefits and Council Finance | 15 | 1 | 0 |
| Public Health and Protection | 11 | 0 | 1 |
| Adult Social Care | 13 | 0 | 1 |
| Regeneration and Planning | 7 | 0 | 1 |