Customer Feedback Report - January 2026
| Feedback cases | 437 |
|---|---|
| Feedback cases completed | 409 |
| % of feedback cases completed on time | 86.80% |
| Completed within the timeframe | 355 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 310 | 39 |
| Compliment | 30 | 0 |
| Suggestion | 15 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 52.73% |
| Not upheld | 20.58% |
| Upheld in part | 23.15% |
| Withdrawn | 3.54% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 140 | 5 | 1 |
| Waste Management, Security, and Council Assets | 105 | 14 | 4 |
| Highways, Transport, and Parking | 24 | 1 | 4 |
| Customer Services, Legal, and Equalities | 12 | 7 | 1 |
| Hull Culture and Leisure | 48 | 3 | 4 |
| Children and Family Services | 17 | 0 | 0 |
| Benefits and Council Finance | 11 | 0 | 1 |
| Public Health and Protection | 2 | 0 | 0 |
| Adult Social Care | 4 | 0 | 0 |
| Regeneration and Planning | 1 | 0 | 0 |