Customer Feedback Report - June 2026
| Feedback cases | 575 |
|---|---|
| Feedback cases completed | 528 |
| % of feedback cases completed on time | 82.01% |
| Completed within the timeframe | 433 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 364 | 77 |
| Compliment | 22 | 0 |
| Suggestion | 46 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 46.63% |
| Not upheld | 26.42% |
| Upheld in part | 23.18% |
| Withdrawn | 3.5% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 179 | 10 | 8 |
| Waste Management, Security, and Council Assets | 123 | 9 | 16 |
| Hull Culture and Leisure | 30 | 0 | 7 |
| Highways, Transport, and Parking | 14 | 1 | 4 |
| Customer Services, Legal, and Equalities | 24 | 2 | 6 |
| Children and Family Services | 43 | 0 | 0 |
| Benefits and Council Finance | 24 | 0 | 1 |
| Public Health and Protection | 9 | 0 | 3 |
| Adult Social Care | 8 | 1 | 1 |
| Regeneration and Planning | 4 | 0 | 0 |