Customer Feedback Report - March 2026
| Feedback cases | 459 |
|---|---|
| Feedback cases completed | 450 |
| % of feedback cases completed on time | 84% |
| Completed within the timeframe | 378 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 389 | 45 |
| Compliment | 32 | 2 |
| Suggestion | 37 | 1 |
| Final decision | Percentage |
|---|---|
| Upheld | 48.28% |
| Not upheld | 26.02% |
| Upheld in part | 22.26% |
| Withdrawn | 3.13% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 199 | 3 | 4 |
| Waste Management, Security, and Council Assets | 65 | 18 | 7 |
| Highways, Transport, and Parking | 27 | 1 | 12 |
| Customer Services, Legal, and Equalities | 17 | 6 | 7 |
| Hull Culture and Leisure | 15 | 4 | 4 |
| Children and Family Services | 21 | 1 | 1 |
| Benefits and Council Finance | 18 | 1 | 1 |
| Public Health and Protection | 8 | 0 | 1 |
| Adult Social Care | 7 | 0 | 1 |
| Regeneration and Planning | 1 | 0 | 0 |