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myAccount help

Home / Help / Web help / myAccount help

We have recently moved our online services to a new system. 

myAccount

Please be aware that in order to raise any requests via our online services you will be required to create a new myAccount. The process to create an account is quick and all you need is your email address to get started. The benefits of this include -

  • all enquiries can be viewed in one place
  • track enquiry progress
  • get email updates on enquiry progress
  • secure and trusted gov.uk website

Reset your password

If you are unable to access your account you can reset your password.

Old myAccount

If you have raised a service request using the old myAccount, unfortunately you will not be able to check the progress of these in the new system. To enquire about any requests raised in the previous system you would need to contact us via email.

Creating an email account

PDF icon How to create a Gmail account
PDF icon How to create an Outlook account

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